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Coronavirus (covid-19) Updated 2.7.2020

The Front Doors at both the Cam Surgery and Uley Surgery are now locked. All appointments are now phone appointments and patients are screened.

If you DO have an appointment, this will be at the CAM surgery and you will need to follow this procedure:

*On arrival at the surgery please use the intercom to the left of the main entrance doors.

*When the intercom is answered speak to the staff member who will advise the clinician you have arrived.

* Please then step back behind the yellow line to allow others to use the intercom and enter & exit the building.

*The clinician will greet you at the door wearing their full PPE.

*You will be asked to wash your hands and wear a mask for the appointment.

We have implemented these procedures to ensure the safety of our patients and our staff.

To book a telephone appointment or speak to reception please call 01453 540066 or 01453 860459 and choose option 1.

Please DO NOT  come to the surgery with a query, to ask advice or to make an appointment as you will not be allowed to enter and we cannot deal with queries through the intercom system.

All Appointments are by TELEPHONE and VIDEO CONSULTATION and TELEPHONE TRIAGE ONLY basis until further notice.


For ordering your Repeat Medication, Please call the dedicated Prescription

Ordering Line on: 0300 421 1215.


Make sure you have nominated a pharmacy for your Electronic Prescriptions.

See Latest news for more detail


Carers Information

Are You a Carer?                                                                                       

If you are please let us know - we may be able to help and support you.

There is a wealth of information on NHS website about carers and caring. Below are some links into the site that we hope you will find useful.

  • Telling people
  • Caring responsibilities can make it difficult to maintain friendships or develop new ones. Telling your friends you're a carer is important so they understand and can support you.

  • Taking a break
  • Caring for someone can be a full-time job, but it's essential that you take time out for yourself too. Read our guide to accessing breaks and respite.

  • Housing and carers
  • Do you know your tenancy rights as a carer? Are you aware of all your care at home options? Do you need tips on moving someone around the home?

Contact Carers Direct

0808 802 0202
Helpline Information
Office Hours
Lines are open 8am to 9pm Monday to Friday, 11am to 4pm at weekends. Calls are free from UK landlines.

Carers support groups









Finance and Law

Help claiming benefits, looking after your bank balance and understanding the legal issues of caring.

        Information on finacial help available 

  • Tax credits

    Information on claiming tax credits and whether you might be eligible

  • Here at the surgery we maintain a register of all our patients who are caring for others.

The reason for this is to identify those carers, so we ensure they are offered the help and advice that is available to assist and support them in their valuable caring role.

If you are a child or adult caring for someone, at home or elsewhere, who has a physical or mental illness, has learning difficulties, suffers alcohol or drug addiction problems or who is disabled, elderly or frail ...


Most carers do not recognise themselves under the term "carer". They perceive themselves as just helping someone who could not remain living in their own home without the help they provide. A carer can be an adult or a child. Many carers juggle paid work or study with their unpaid caring responsibilities. The term "carer" should not be confused with that of an employed care worker or someone who acts as a volunteer for an organisation.

To register as a carer please ask at reception for the relevant form.


Please ask yourself the following questions:

1. Do you need a health check or advice relating to your own health needs?

If so, arrange an appointment with a practice nurse.

2. Do you need information about services and organisations to help and support you in your caring role?

If so, information is available from reception, the waiting room area and through the practice website.

3. Are you aware of the benefits that may be available to you or the person(s) you care for to help with the cost of caring?

If not, information is available from Carers Gloucestershire, Carers UK and Gloucestershire County Council.

4. Do you need someone to talk to in confidence about your caring situation?

If so, contact a carer's support worker at Carers Gloucestershire or Gloucestershire Young Carers.

5. If you provide a substantial amount of care, do you know about your rights to a carer's assessment through Gloucestershire County Council?

If not, contact the adult helpdesk on (01452) 426868.

6. Are you aware of the help and support available through Guide and PALS?

Guide is the health, soical care and disability information service for Gloucestershire.

PALS are the Patient Advice and Liaison Service for Gloucestershire providing confidential information, advice and support for patients, families and carers.

Telephone contact can be made on (08000) 151548 or (0845) 6583888.

Gloucestershire County Council's community (Social Services) adult care and children and families helpdesks can provide advice regarding benefit availability and entitlements to assessment of the needs for carers and those being cared for. A wealth of information regarding various community services is available from them.

Adult helpdesk tel no: (01452) 426 868
Children + families helpdesk tel no: (01452) 426 565


Carers Gloucestershire is a carer-led, voluntary organisation providing advice, information, support and advocacy to all carers in Gloucestershire. It aims to improve and enhance quality of life for carers. Information regarding and access to free training courses can be obtained by carers who register with this organisation. 

Gloucestershire Carers Hub
Conway House

31 Worcester Street

Tel no: 0300 1119000

Gloucestershire Young Carers supports children and young adults aged 8-25 years across the county with their caring role, raising awareness of their needs and providing a network of support and social activities.

Gloucestershire Young Carers
7 Twigworth Court Business Centre

Tel no: (01452) 733 060

Carers UK are the voice of carers. This organisation aims to improve carers'lives by fighting for equality and recognition for carers. Carers UK campaigns for change and provides information and advice on carers'rights and how to get advice.

Carers UK
20 Great Dover Street

Tel no: (020) 7378 4999
Fax no: (020) 7378 9781

Carers line tel no: (0808) 808 7777

GUIDE + PALS Guide is the health, social care and disability information service for Gloucestershire. Pals are the patient advice and liaison service for Gloucestershire, providing confidential information, advice and support for patients, families and carers.

Sanger House
5220 Valiant Court
Gloucester Business Park

Tel no: (08000) 151 548 / (0845) 6583 888


Gloucester Office
Quayside House
Quayside Wing

Tel no: (01452) 426 000
Fax no: (01452) 425 148

Forest office
Dean House
Station Street
GL14 2JF

Tel no: (01594) 820 500
Fax no: (01594) 820 510

The Princess Royal Trust for Carers is the largest provider of comprehensive carers support services in the UK. Through a unique network of 144 independently managed carer's centres, 85 young carers services and interactive websites, the trust currently provides quality information, advice and support services to almost 354,000 carers, including over 20,000 young carers.

The Princess Royal Trust for Carers
(London office)
Unit 14 Bourne Court
Southend Road
Woodford Green

Tel no: (0844) 800 4361
Fax no: (0844) 800 4362

The Princess Royal Trust for Carers
(Cardiff office)
Victoria House
250 Cowbridge Road East

Tel no: (02920) 221 788

Connecting for Care is a website designed to provide resources and support to assist with the daily situations experienced by all carers. By providing a forum for various groups of carers to communicate, it enables carers to provide and receive tips in addition to sharing advice with other carers. You can search for information on a range of chronic diseases and conditions. This website connects all types of carers whether they are community nurses, healthcare assistants, social care workers or voluntary carers providing unpaid care to a relative or friend.


NHS UK Carers Direct

Carers Direct provides carers with a single and comprehensive online resource for carer specific information including:

- guidance on the different stages of caring
- information for claiming benefits
- advice for young carers
- contact details for local authorities and carer support groups
- news articles and case studies with videos

A telephone advice line went live on 1st April 2009. Future development will enable carers to receive answers to email enquiries and join online communities and forums.

Advice line telephone number: (0808) 802 02 02

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website