Coronavirus (covid-19) Updated 15.6.2020
The Front Doors at both the Cam Surgery and Uley Surgery are now locked. All appointments are telephone appointments and patients are screened.
To book a telephone appointment or speak to reception please call 01453 540066 or 01453 860459 and choose option 1.
If you DO have an appointment, this will be at the CAM surgery and you will need to follow this procedure:
*On arrival at the surgery please use the intercom to the left of the main entrance doors.
*When the intercom is answered speak to the staff member who will advise the clinician you have arrived.
* Please then step back behind the yellow line to allow others to use the intercom and enter & exit the building.
*The clinician will greet you at the door wearing their full PPE.
*You will be asked to wash your hands and wear a mask for the appointment.
We have implemented these procedures to ensure the safety of our patients and our staff.
Please DO NOT come to the surgery with a query, to ask advice or to make an appointment as you will not be allowed to enter and we cannot deal with queries through the intercom system.
All appointments are by TELEPHONE Or VIDEO CONSULTATION and TELEPHONE TRIAGE ONLY basis until further notice.
If you have developed a persistent, continuous cough or high temperature (above 37.8) in the last few days PLEASE do not come to the surgery. You MUST self isolate for 7 days and check the gov.uk website or the NHS 111 website for the latest COVID-19 advice, you may need to call NHS 111 for further advice if symptoms worsen. Any members of your household should also isolate for 14 days.
The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
Spring Newsletter 2020
Please click the link to see our latest newsletter
Spring 2020 Newsletter
The NHS is currently implementing the next phase of the Electronic Prescription Service (EPS) which will mean that all our prescriptions will be processed electronically.
Electronic prescriptions help save the NHS money.
You will receive your prescriptions in the same way as you do now if you have a nominated pharmacy, otherwise you will be given a token to take to any pharmacy. If you have not yet nominated a pharmacy for your electronic prescriptions please contact reception .
Read more about EPS on the NHS website:
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Berkeley Vale Improved Access .....SUSPENDED in view of the CORONA VIRUS OUTBREAK
Providing Healthcare for the Berkeley Vale Area
The GP Surgeries of the Berkeley Vale area are participating in a project to improve patient access to primary care services for the residents of Berkeley Vale and surrounding areas. Extra GP clinics will be held during normal hours and additional appointments will also be available between 6.00pm and 8.00pm every weekday evening and on Saturday mornings. Patients registered with any of the participating Surgeries within the BV Area will be able to make an appointment at these extra clinics. This project involves 6 Practices in the Berkeley Vale area working together for the benefit of their patients. The project will be closely monitored to assess how it is performing and whether we, as a primary care community, are delivering the best care required to fulfill the healthcare needs of the BV Area.
BV Improved Access GP Surgeries
Cam and Uley Family Practice
The Chipping Surgery
Marybrook Medical Centre
May Lane Surgery- Acorn And Walnut Practices
Improved Access to GP Appointments
Our aim is to make it easier and more convenient for patients to see a GP by providing more appointments at participating surgeries across the Berkeley Vale area. These will be known as Improved Access Appointments. Patients can book these Improved Access Appointments regardless of which Surgery within the Berkeley Vale area they are registered at.
All appointments need to be pre-booked, either in advance or on the day. This is NOT a walk in service and does not replace the service provided by our local Minor Injuries Unit or A&E.
How to Book an Improved Access Appointment
Ring your GP Surgery as normal. Your surgery will offer you an appointment based on availability. If you choose an Improved Access Appointment, the reception staff will tell you where the clinic is being held and the times of the available appointments. If this is convenient an appointment will be booked for you. The reception staff will ask you for a brief indication of why you want to be seen. This is not because they are being intrusive, but in some cases it may be better for you to see your own GP or other health professional and they are simply trying to ensure the most appropriate appointment is booked for you. This is to avoid wasting your time and to allow these Improved Access appointments to be used to maximum advantage for all Berkeley Vale area patients.
It is very likely the appointment will not be with your usual GP and the GP you see will be from another surgery. You will be asked for your consent for your medical record to be accessed by the GP you see. Information about your consultation will be entered into your record and your usual GP will be able to see this. If you do not consent to record sharing, then you will not be seen by the Improved Access GP.
Who can be seen at an Improved Access Clinic?
These appointments are for anyone registered at any one of the Berkeley Vale area surgeries. The appointment can be for any new problem or ongoing medical issue.
Consent to access your Medical Record
To treat you appropriately, the GP you see will need access to your medical record and you will be asked for your consent to this when booking. When you arrive for your appointment, you will again be asked for consent to your record being accessed. If you have changed your mind and do not give your consent, then the Improved Access GP will not be able to see you and you will need to re-book to be seen at your own Surgery.
Attending for your Improved Access Appointment
The Improved Access clinics are staffed by Berkeley Vale area GPs, but it is very unlikely you will see your own GP. It would be very helpful if you could take with you a list of any medications you take and for you to have a clear idea of your current problem. Appointments are 15 minutes duration. If you have more than one issue to discuss, or feel that you may need a longer consultation time for a more complex problem, then you can request to book a double appointment. It may help to write your concerns down beforehand. Full details of your consultation will be added to your medical record and your own GP will be able to see this. Please arrive on time or a little early for your appointment. If you are late you will not be seen.
Your Consultation with an Improved Access GP
Following your consultation, if you need to have further investigations such as blood tests, x-rays or you need to be referred to a Specialist at the Hospital, this will be arranged by the Improved Access GP and your usual GP will be made aware of the referral. If you are prescribed Medication for your condition, such as antibiotics, you will be given a paper prescription which you can then take to any Pharmacy to be fulfilled.
After your Appointment
If you have any further concerns or feel you need to be seen again, you should contact your own GP Surgery. Your first point of contact should always be your own GP Surgery who will be able to help you.
If you need to make a complaint about the Berkeley Vale Improved Access service, please do so by contacting your usual Surgery who will advise you of their complaints procedure.